What to Expect at Your Vet Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Get Settled In
Please arrive 10 minutes early so that you have ample time to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss your concerns about your pet's health. You can ask any questions you want, and we'll dedicate time to provide answers.
Examination, Diagnosis & Treatment
Once your pet has been assessed by your vet, we will provide you with a diagnosis and recommendations for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
Our Pet Care Philosophy
We proudly serve pet owners in Franklin and across Sussex County. Our team of veterinary professionals is passionate about providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are dedicated to improving the health of our patients through a combination of preventative care, client education, and (when necessary) surgery and emergency care.
If you have never been to our veterinary clinic before you are bound to have questions.
Find out more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
Demand for veterinary care is high and we typically have a full schedule, it would be a shame to waste a space
If for any reason you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What services do you offer?
- Do you do breeding consultations?
Our Franklin vets are happy to discuss the health of your animal and safe breeding practices. If you are interested in breeding your dog or cat, contact us to find out more.
- What types of animals do you treat?
Our team at Advanced Veterinary Care cares for indoor and outdoor companion cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit. Enjoy 30 days free when you sign up for Trupanion.
Pet Owner Resources
Here are some helpful links for your pet's health.